FAQs

  • What is Art therapy?
    Art therapy is a weekly magazine dedicated to the relaxing power of colouring. Take some time for yourself and enjoy the articles within the magazine alongside quick colouring projects, as well as more detailed, larger projects.

    When will the collection be available?
    Issue 1 will be published on 22nd September 2021.
    Issue 2 will be published on 6th October 2021.
    Issue 3 will be published on 13th October 2021.
    Issue 4 will be published on 20th October 2021.

    How many issues are there in the collection?
    There are currently 80 issues planned.

    How often is the collection published?
    Art therapy is published weekly.

    How much does each issue cost?
    Issue 1 comes at the special price of 99p.
    Issue 2 comes at the special price of £2.50.
    Issue 3 onwards is priced at £3.99.

    How can I get copies if I live outside the UK or Republic of Ireland?
    We are sorry, but at the moment we cannot send copies outside the UK and R.O.I.

  • How do I subscribe?
    You can subscribe in one of 3 ways; online, by telephone on 0344 472 5259 (ROI call (01) 9079762) and by post by filling in a subscription form which can be found in issue 1 of the collection.

    What payment methods are available?
    Direct Debit, Visa, Mastercard, Paypal or via invoice.

    Have you received my subscription request - I have not had confirmation?
    If you have subscribed online, you will receive a confirmation email followed by your welcome letter, both will be sent within 24 hours of placing your order. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven’t received a welcome letter after 10 days, then please contact our Customer Service Team. If you email the team, please include your name in the subject line.

    When will I receive my superb free gifts?
    Gifts are reserved for those starting their subscription with issues 1, 2, 3 or 4.

    With your 1st delivery, you will receive 2 issues* (1 FREE) and your FREE XXL Colouring Poster and FREE Colour Wheel.
    With your 3rd delivery, you will receive your FREE Tote Bag.
    With your 5th delivery, you will receive your FREE Colour Changing Mug.
    With your 7th delivery, you will receive your FREE Gel Pen Set

    Please note, some gifts may be dispatched separately from the issues.
    *Dependent on your starting issue

    What else will I receive in my collection?
    There are lots of fantastic FREE extras in the Art therapy collection - with issue 2, you’ll receive your first storage box for all your beautiful pens and pencils from the collection, plus the inlay for your box with issue 14! You’ll receive your second box with issue 38, and the inlay for your box with issue 63. You will also receive a FREE tidy box to store your magazines and designs with issue 4, and these will be available later in the collection at issue 40 and issue 75 for an additional £4.99 per tidy box.

  • How do I cancel my subscription?
    You can cancel at any time giving 28 days’ notice - please contact our Customer Service Team via telephone, post or email. If you contact the team by writing, please include your name and subscription reference.

    Can I get the free subscription gifts without subscribing?
    No, sorry, but if you’d like to subscribe you can do so via our ‘subscribe’ page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.

    I have not received all my issues or gifts; how can you help?
    We are sorry to hear that. If you have recently subscribed, please allow up to 28 days for the delivery of your first parcel. Our Customer Service Team can resolve this for you, please just get in touch using one of the methods on the contact page. If you email the team, please include your name and subscription number in the subject line. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.

    How do I return an issue?
    If you subscribe and decide for whatever reason not to keep a received issue, you must send it back unopened within 14 days following the receipt of your despatch to the following address:

    Art therapy
    Staci, Swift Park, Old Leicester Road, Rugby CV21 1DZ

    How can I get back issues?
    To order back copies, please contact our Customer Service Team by one of the methods stated in the Contact section. Please note that it can take up to 28 days to deliver your back copies from receiving your request.

    Why have I received the wrong issue/s?
    We will replace all your issues with the correct copies. In order for us to arrange for a replacement, please contact our Customer Service Team via phone or email. If you email the team, please include your name and subscription reference in the subject line.

    I cannot find copies in the shops – what do I do?
    You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Service Team. Don’t forget, if you become a subscriber, issues will be delivered to your door free of charge and you will receive some free superb subscription gifts!

  • Why can’t I get through on the telephone number given?
    We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at arttherapy@hachette-service.com.

    I cannot access some of the website pages. What can I do?
    It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our customer services team using one of the methods on the contact page.